RETURNS, REFUNDS & CANCELLATIONS

DO YOU REPLACE DAMAGED PRODUCTS?
We take great care in meticulously packing our products to ensure they reach you in perfect condition. However, in the rare instance that you receive damaged items, kindly reach out to us within 24 hours from the date of product receipt, providing a few images to illustrate the damage. We are committed to addressing such situations promptly and will make our best efforts to resolve the issue to your satisfaction. Your feedback is valuable, and we appreciate your understanding as we work diligently to ensure a positive and fulfilling experience.

CAN I CANCEL OR CHANGE MY ORDER?
You have the flexibility to cancel your order at any time as long as it has not been shipped, typically within one business day of placing the order. To initiate a cancellation, kindly send a request to info@kalakaram.com. We appreciate your understanding and cooperation in ensuring a seamless process for order modifications.

HOW DO I GET REFUND FOR A CANCELLED ORDER?
In the event of a canceled order, the refund will be processed using your original mode of payment. We aim to make the refund process as straightforward as possible. Please note that it may take some time for the refunded amount to reflect in your account, depending on the policies of your financial institution. Our refund time is up to 48 hours, If you have any concerns or require further assistance regarding the refund process, feel free to reach out to our customer support team at info@kalakaram.com. Your satisfaction is our priority, and we appreciate your understanding as we work diligently to provide a smooth and transparent experience.

DO YOU HAVE REVERSE PICKUP SERVICE?
While we do not offer a reverse pickup service, you will be responsible for ensuring the safe return of the product to our warehouse. Our dedicated customer support team is available to assist and guide you through the packing process for any products you wish to return or exchange. Please reach out to our team at info@kalakaram.com for personalized guidance on how to pack the items securely. Your attention to proper packing ensures the safe transit of the returned items, and we appreciate your cooperation in this matter. If you have any further questions or concerns, feel free to contact our team for assistance.

DO YOU EXCHANGE PRODUCTS ONCE PURCHASED?
If you find the need to exchange any item within 24 hours of receiving your shipped order, please contact us via email or phone. We facilitate exchanges (subject to availability) under the following conditions: