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RETURNS, REFUNDS & CANCELLATIONS



DO YOU REPLACE DAMAGED PRODUCTS?
We take great care in meticulously packing our products to ensure they reach you in perfect condition. However, in the rare instance that you receive damaged items, kindly reach out to us within 24 hours from the date of product receipt, providing a few images to illustrate the damage. We are committed to addressing such situations promptly and will make our best efforts to resolve the issue to your satisfaction. Your feedback is valuable, and we appreciate your understanding as we work diligently to ensure a positive and fulfilling experience.

 

CAN I CANCEL OR CHANGE MY ORDER?
You have the flexibility to cancel your order at any time as long as it has not been shipped, typically within one business day of placing the order. To initiate a cancellation, kindly send a request to info@kalakaram.com. We appreciate your understanding and cooperation in ensuring a seamless process for order modifications.

 

HOW DO I GET REFUND FOR A CANCELLED ORDER?
In the event of a canceled order, the refund will be processed using your original mode of payment. We aim to make the refund process as straightforward as possible. Please note that it may take some time for the refunded amount to reflect in your account, depending on the policies of your financial institution. Our refund time is up to 48 hours, If you have any concerns or require further assistance regarding the refund process, feel free to reach out to our customer support team at info@kalakaram.com. Your satisfaction is our priority, and we appreciate your understanding as we work diligently to provide a smooth and transparent experience.

 

DO YOU HAVE REVERSE PICKUP SERVICE?
While we do not offer a reverse pickup service, you will be liable for the shipping charges and responsible for ensuring the safe return of the product to our warehouse. Our dedicated customer support team is available to assist and guide you through the packing process for any products you wish to return or exchange. Please reach out to our team at info@kalakaram.com for personalized guidance on how to pack the items securely. Your attention to proper packing ensures the safe transit of the returned items, and we appreciate your cooperation in this matter. If you have any further questions or concerns, feel free to contact our team for assistance.

 

DO YOU EXCHANGE PRODUCTS ONCE PURCHASED?
If you find the need to exchange any item within 24 hours of receiving your shipped order, please contact us via email or phone. We facilitate exchanges (subject to availability) under the following conditions:

-If the supplied product(s) differ from the products you ordered.
-If the supplied product(s) do not match the description provided on our website.
-If the supplied product is discovered to be damaged.

We are committed to ensuring your satisfaction, and our team is ready to assist you throughout the exchange process. For any concerns or assistance, please reach out to us at info@kalakaram.com or call +91 98108 74998. Thank you for choosing Kalakaram India Pvt Ltd; we are dedicated to making your experience delightful.
DO YOU ACCEPT RETURNS?
To initiate a return, please reach out to our customer support team. It's important to note that we accept returns only in cases where the received product differs from what you ordered. Your satisfaction is our priority, and we are here to assist you. We accept returns within 30 days of the date of delivery. Please ensure that the return request is initiated within this timeframe. 

Eligibility:
1) The return request is made within 30 days of the date of delivery.

2) The product is in its original packaging and must be unopened, unused and the shrink wrap should be intact.

3) In case the customer wishes to return the product due to dislike or a quality issue, reverse shipping charges will be borne by the customer.

4) We do not offer returns on bulk orders. (Orders above 5 quantities are counted as a bulk)

5) For products purchased from a third-party platform, the return/replacement policy of the respective platform from which the product was purchased will apply.

Damaged, Defective or Incorrect:
In the event of damage, defects, or incorrect products upon arrival, we offer a return window of 30 days. Please note that any damage or defects occurring during transit are beyond our control. If you face any such issues, kindly contact our support department within the return window of 30 days for assistance with a replacement or return of your order.

Return Process:
1) Email us at info@kalakaram.com or reach out to us at +91 9810874998 with the order number, product name and reason for return.

2) In the event of damage, defects, or incorrect products upon arrival, we offer a return window of 30 days. Please note that any damage or defects occurring during transit are beyond our control. If you face any such issues, kindly contact our support department within the return window of 30 days for assistance with a replacement or return of your order.

3) Kalakaram will bear the full shipping cost in case a faulty, incorrect or damaged item is delivered.